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The Final Information to United Polaris

United’s approach to rolling out its new Polaris premium class product has been a long-running saga. While American Airlines quietly began opening new lounges and retrofitting existing planes without much fanfare, United took a more marketing-oriented approach. Long before the first Polaris lounge opened or the first plane to feature the new Polaris seats completed …

United’s strategy to rolling out its new Polaris top rate magnificence product has been a long-running saga. Whilst American Airways quietly started opening new lounges and retrofitting current planes with out a lot fanfare, United took a extra marketing-oriented manner. Lengthy earlier than the primary Polaris front room opened or the primary aircraft to function the brand new Polaris seats finished a unmarried flight, billboards and TV commercials had been stoning up all over the place the rustic promising a re-imagined flying enjoy “from Ahhhh to Zzzzzz.”

In truth, many passengers who booked pricey tickets advertised as “Polaris” nonetheless finally end up flying in a seat like this, United’s dreaded eight-across global industry magnificence.

Fortunately United has come a ways since the ones early days, taking supply of recent plane supplied with the smooth Polaris cabin and retrofitting dozens extra. On the other hand, the disconnect between expectation and fact created a large number of confusion across the Polaris emblem and what it in fact includes. Whilst all of United’s global industry magnificence seats are actually branded as Polaris, simplest probably the most service’s long-haul flights recently be offering all the enjoy, together with the brand new seats and lounges.

This information will optimistically assist transparent this up and function the definitive information on the place to search out and what to anticipate in United’s complete Polaris industry magnificence.

In This Publish

NOTE: Because of the manner that United is taking with this roll-out, the tips underneath is converting continuously. We’ll do our easiest to replace this information as further planes are retrofitted and new routes are added.

For more info at the Polaris enjoy, you’ll be able to take a look at the next TPG evaluations:


Whilst the Polaris comfortable product (meals, carrier, facilities) rolled out a bit of early, the overall enjoy, together with the redesigned fashionable seats, introduced in early 2017 when United took supply of its first Boeing 777-300ER. United has since taken supply of all 18 of the 777-300ERs (additionally known as “77Ws”) this is has on order. Along side the airline’s 7 787-10s (out of 14 on order), those are the one planes within the fleet the place you’re completely assured to get the brand new Polaris seats. United has designated Newark and San Francisco as its 77W bases, the usage of them to function the next routes:

From Newark (EWR) to:

  • Tel Aviv (TLV) — simplest flights 90/91
  • Hong Kong (HKG)
  • Tokyo (NRT)
  • Mumbai (BOM)

From San Francisco (SFO) to:

  • Tel Aviv (TLV)
  • Frankfurt (FRA) – simplest flights 58/59
  • Hong Kong (HKG)
  • Taipei (TPE)
  • Tokyo (NRT)
  • London (LHR) – simplest flights 900/901


United lately changed into the primary airline to function all 3 diversifications of the 787 Dreamliner when it took supply of its first 787-10. This used to be a “first” in different alternative ways as smartly: That is the primary 787-10 to be operated via any US airline, the primary 787 to function United’s new Polaris cabin and the primary 787 scheduled for day by day flights inside america.

Whilst the 787-10 seats probably the most passengers of the quite a lot of Dreamliner configurations, it has the shortest vary at simplest 7,400 miles. United is the usage of its latest jet to offer a major improve to a couple transcontinental routes, launching the 787-10 on its top rate Newark (EWR) to Los Angeles (LAX) direction, with Newark to San Francisco (SFO) to practice because it takes supply of extra planes. We’ve additionally noticed United use the 787-10 to serve a couple of longer routes out of its hub in Newark, together with Tel Aviv (TLV), Frankfurt (FRA), Paris (CDG) and Barcelona (BCN).

The 787-10 will offer a modified version of United
The 787-10 will be offering a changed model of United’s 777 Polaris seat. (Picture via Zach Honig)

It’s a lot more of a blended bag in the case of retrofitting current plane with the brand new Polaris seats. You’ll be able to practice United’s Polaris tracker for fleet and front room updates, however right here’s the place issues stand in this day and age consistent with United:

  • 14/38 767-300ERs had been retrofitted
  • 21/51 777-200ERs had been retrofitted

In consequence, you might have some critical guesswork to do to be sure you e-book the overall Polaris enjoy. You’re just right to head in case you’re flying a 777-300ER or 787-10, however that’s the place the knowledge ends. The 777-200s had been sporadically running long-haul routes like Chicago-O’Hare (ORD) to Tokyo-Narita (NRT) and Washington-Dulles (IAD) to London-Heathrow (LHR). Some routes appear to get the brand new Polaris seats extra constantly, however with not up to 50% of the 772s having finished the retrofit procedure the percentages are stacked towards you.

The 767-300ERs are an similarly tough tale, with simplest 37% of them having gained the brand new Polaris remedy. Complicating issues additional is the service’s announcement previous this 12 months of a other strategy to positive 767s. A complete of 21 will sooner or later comprise the high-density top rate cabin structure, entire with 46 industry magnificence seats and 22 Top rate Plus seats. Two of those planes are already running (tail numbers N666UA and N677UA), and we examined the brand new configuration out on its first flight from Newark to London-Heathrow. You’ll be able to inform you’re on an up to date aircraft via searching for the 1-1-1 configuration (somewhat than the 2-2-1 at the older structure).

For those who’re prepared to take the chance of finishing up with the previous 8-across industry magnificence seat, you must nonetheless do your analysis earlier than reserving. Between United’s Polaris tracker, third-party Mainline Fleet Monitoring and the usage of ExpertFlyer to seek for the brand new Polaris seatmap, you must be capable to reduce the percentages of any disappointing surprises.

Lacking from this checklist is United’s (slightly younger) fleet of 787-8s and 787-9s, none of which were retrofitted to function the brand new seats. Which means probably the most most present birds in United’s arsenal are nonetheless carrying an older 2-2-2 structure in industry magnificence with restricted privateness.

Industry magnificence on United’s 787-8. Picture courtesy of Zach Honig

Fortunately United lately introduced plans to start retrofitting its 787s, with the primary refreshed aircraft anticipated to go into carrier via the top of 2019. United’s Vice-President of Advertising and marketing Mark Krolick says that via the top of 2020, “We must have nearly all of the global widebody fleet reconfigured… the one imaginable exceptions to that will be any plane which are slated for fast retirement.”

Cabin Structure and Seat Variety

Whilst the core design parts of the Polaris cabin are equivalent around the fleet, there are minor diversifications between other plane kind because of sizing constraints. We’ll get started via discussing the 777s, which make up the majority of the Polaris fleet.

The brand new Polaris cabin seems to be very graceful and is particularly blue, due largely to the competitive use of temper lighting fixtures.

United’s 777-300ERs function 60 Polaris seats in a custom designed 1-2-1 configuration, with 28 seats within the entrance cabin and 32 within the rear.

In the meantime the retrofitted 777-200s function 50 of the similar seats, with 32 within the ahead cabin and 18 within the rear. At 22 inches huge, SeatGuru says that the seats at the 772 are one inch narrower than the 77W, but if TPG Senior Author JT Genter flew the primary 772 retrofitted with Polaris seats, he mentioned it felt the similar because the 77W. Each configurations be offering 78 inches of pitch.

Seat variety additionally follows a equivalent development for each 777 variants. Solo vacationers will desire an odd-numbered window seat (A or L). Those seats are nearer to the window and be offering a lot more privateness than the even row window seats, as you’ll be able to see underneath (the extraordinary numbered seats are in the back and front, whilst the even numbered row is within the center).

For those who’re touring on your own, we in fact suggest taking pictures for a bulkhead window seat (1A, 1L, 9A or 9L), because you’ll have extra space in your ft and received’t be staring on the head of the individual in entrance of you. Right here’s the foot house for a non-bulkhead seat, measured with a 13-inch MacBook Air:

Right here’s that very same laptop within the foot house of a bulkhead seat:

If the ones are taken, the opposite extraordinary numbered window seats must be your subsequent plan of assault, even though bear in mind that 7A and 7L on each the 772 and 77W lack a window, as you’ll be able to see within the underneath image.

The similar holds true for 12A and 12L at the 772 and 16A and 16L at the 77W.

{Couples} touring in combination must pick out seats D and G in an extraordinary numbered row (proven underneath) in order that they’ll be capable to keep up a correspondence throughout the flight. And also you by no means know; you may finally end up sitting subsequent to United CEO Oscar Munoz and getting the risk to talk!

Irrespective of whether or not you’re by myself or with a pal/circle of relatives member, Seats D and G in even numbered rows are price keeping off, as they don’t supply any privateness nor do they have got any window perspectives to make up for it.

You must additionally goal to steer clear of sitting within the entrance or again of the ahead cabin, or within the entrance of the second one Polaris cabin, since those seats are proper subsequent to the galleys, toilets and walk-up bar.

The 787-10 has all 44 of its Polaris seats unfold throughout 11 rows in one cabin. Whilst the seats are moderately narrower at 20.6 inches, the similar ideas dangle true for seat variety. Solo vacationers must go for an extraordinary numbered window seat, whilst {couples} touring in combination must pick out a middle D/F pair in an extraordinary numbered row. If you wish to get a greater have a look at the latest aircraft in United’s flight you’ll be able to take a look at Zach’s at the back of the scenes excursion of the 787-10 right here.

The retrofitted 767s are a miles more practical tale. They function both 30 or 46 Polaris seats specified by a 1-1-1 configuration. Because of the smaller fuselage of the 767, the Polaris seats listed here are 24 inches huge and feature 75 inches of pitch.

The 16-row, 46-seat cabin is excellent news for award vacationers, because it approach extra industry magnificence seats (and due to this fact optimistically extra award house), however be expecting carrier to be gradual with that many passengers. Seat variety at the 767 follows the similar pointers because the 777s. Window seats (A and L) in extraordinary numbered rows are your best choice for all passengers, as there’s no means to sit down subsequent to somebody you’re touring with on this 1-1-1 structure. After that our subsequent selection could be a moderately much less personal even numbered window seat, adopted via a seat within the heart segment.

As an alternative of opting for the standard opposite herringbone or staggered seat like many airways, United has an unique five-year license at the design for those seats, so it’ll be some time earlier than any airline can replica the Polaris structure. It’s transparent that a large number of idea went into designing those seats, which come with garage cupboards, aspect tables, and private lamps.

Every seat additionally includes a 16-inch in-flight leisure display.


It wasn’t simply United’s growing older fleet that used to be in determined want of a facelift, and a part of Polaris comprises bringing the bottom enjoy as much as modern-day requirements. This integrated opening 9 new Polaris lounges all over the world.

To this point, the primary 5 have opened in Chicago (ORD), Newark (EWR), San Francisco (SFO)Houston (IAH) and Los Angeles (LAX). The brand new Polaris lounges had been an enormous step up from the service’s drained previous United Golf equipment and International First lounges. Every of the Polaris lounges options an open and ethereal design, eating place high quality a los angeles carte eating, and an aviation-themed cocktail menu.

Picture courtesy of Zach Honig

There are 4 extra places ready on Polaris lounges, together with United’s hub at Washington Dulles (IAD) and 3 global places: London (LHR), Hong Kong (HKG) and Tokyo (NRT). Consistent with the Polaris tracker web page, development hasn’t begun at any of those 4 places but, so it could nonetheless be some time till they open their doorways to top rate passengers.

Some other distinction with the brand new Polaris lounges is their stricter get right of entry to necessities. Elite individuals with Big name Alliance Gold designation on their boarding passes don’t get computerized get right of entry to when flying financial system (as they might with common United Golf equipment). Those lounges are limited to passengers touring in global Big name Alliance industry or firstclass.

Find out how to E book

As a member of Big name Alliance, there are a number of other techniques that make it simple to e-book awards on United. Those come with United’s personal MileagePlus program, Air Canada’s affiliated Aeroplan program, Avianca LifeMiles and Singapore’s KrisFlyer program. Because you’ll in finding Polaris totally on lengthy haul flights to Europe, Asia, and South The united states we’ll focal point on the ones locations.

United MileagePlus

United MileagePlus miles are slightly simple to earn, each from co-branded playing cards just like the United Explorer Card and via shifting Chase Final Rewards issues at a 1:1 ratio. Sadly United lately introduced plans to drag its award chart for flights starting November 15, 2019, even though it’s already successfully the usage of variable/dynamic pricing for lots of of its flights. The airline used to be all the time stingy with saver-level industry magnificence award house, however the similar routes that had been deemed top rate sufficient to get the brand new Polaris seats first are actually probably the most toughest ones on which to search out award house.

It’s more uncomplicated to seek for award house in case you carry out a complicated seek at the United web page and test the field that claims “my dates are versatile,” however as you’ll be able to see, San Francisco to Hong Kong doesn’t have a unmarried saver point industry magnificence award seat for months at a time.

For those who set up to discover a saver-level seat, be expecting to pay about 80,000 MileagePlus miles each and every technique to Asia or about 60,000 miles to Europe, however with the brand new variable pricing, it’s is also a lot worse.

The opposite significant issue is that dynamic pricing typically reduces the volume of saver point award house to be had, and if United doesn’t have any saver stock you received’t be capable to e-book those flights the usage of spouse techniques.

On the other hand, in case you do in finding saver industry magnificence award house (I fare magnificence on United, identical to all different Big name Alliance carriers), you must be capable to e-book it with any of the underneath techniques.

Avianca LifeMiles

Avianca LifeMiles has risen from obscurity to impulsively change into some of the common tactics to e-book Big name Alliance awards. Between widespread gross sales on bought miles and two new switch companions (Amex Club Rewards and Capital One) it’s more uncomplicated than ever earlier than to most sensible up your LifeMiles stability.

For those who’re having a look to fly United’s new 787-10 on a transcontinental direction, it’s less expensive to e-book via Avianca than United. You’ll pay simplest 25,000 miles, as Avianca doesn’t upload a surcharge for transcontinental flights. Longer flights are attractively priced as smartly, with one-way Polaris awards costing the next quantities:

  • US to Europe: 63,000 miles
  • US to North Asia: 75,000 miles
  • US to South Asia: 78,000 miles
  • US to Australia & New Zealand: 80,000 miles

Whilst LifeMiles did lately announce adjustments to spouse award charges inside the USA, those didn’t lengthen to Polaris, so if you’ll be able to in finding I magnificence availability with United, Avianca must be capable to e-book it.


Aeroplan is every other nice choice for reserving United award tickets since you’ll be able to switch issues from American Specific Club Rewards in addition to Capital One. Listed below are the one-way award price ticket prices for Polaris flights:

  • US to Europe: 55,000 – 57,500 miles (relying on ultimate vacation spot)
  • US to Asia: 75,000 – 77,500 miles (relying on ultimate vacation spot)
  • US to Australia & New Zealand: 80,000 miles
  • US to Southern South The united states: 55,000 miles

Aeroplan must have get right of entry to to the similar saver award stock as United, and you’ll be able to e-book immediately on their web page. Whilst Aeroplan passes on huge gasoline surcharges for some airways, together with Lufthansa, they don’t for United. Which means your “loose” price ticket truly will likely be as as regards to loose as imaginable, with below $10 in taxes.

Singapore KrisFlyer

Whilst Singapore’s KrisFlyer program has passed through some devaluations lately, one sure alternate has been the facility to e-book Big name Alliance spouse awards on-line with no need to name. KrisFlyer issues also are extremely simple to earn as a result of they’re a 1:1 switch spouse of all 3 main transferable issues currencies: Chase Final Rewards, American Specific Club Rewards and Citi ThankYou Rewards. (It additionally companions with Capital One, even though at a slightly deficient 2:1 switch ratio.) Listed below are the one-way value for Polaris award tickets booked via Singapore:

  • US to Europe: 72,000 miles
  • US to Asia: 105,500 – 115,000 miles (relying on ultimate vacation spot)
  • US to Australia & New Zealand: 130,000 miles
  • US to South The united states: 57,500 miles

Whilst those prices are slightly upper than United and Aeroplan, particularly for journeys to Europe and Asia, the facility to mix’n’match your transferable issues (via shifting some Final Rewards and a few ThankYou issues, as an example) is a pleasing method to have. And fortunately there aren’t any gasoline surcharges while you redeem KrisFlyer miles for United-operated flights, so be expecting to pay not up to $10 in taxes.

Backside Line

Whilst there are lots of issues concerning the means United offered Polaris that rightfully angered some shoppers, it’s great to look an airline making an investment an important amount of cash to ship a greater onboard enjoy. Savvy TPG readers had been optimistically spared from probably the most extra ugly surprises and knew what airports and plane to hunt out to get the overall Polaris remedy. Whilst it’s going to be some time till those seats are in fact consultant of United’s long-haul fleet, this product is undeniably an enormous step up from the only it changed.

For those who’d been keeping off on reserving a Polaris go back and forth, United’s transfer to dynamic award pricing most likely threw an enormous wrench to your plans, however right here’s hoping that you simply’ll be capable to enjoy the overall Polaris product for your subsequent global United flight!

NOTE: That is The Issues Man’s everlasting web page on United Polaris. Some feedback underneath might seek advice from an older model of this information.